Karnworks / Custom AI assistant
Can I get a custom AI assistant that knows my business?
Yes. A custom AI assistant is set up on your own processes, products and history, so staff or customers get answers specific to your business. Karnworks builds them for UK small and mid-size businesses, starting with a free one-hour chat and a fixed-price prototype on a sample of your material.
What it’s for
- Unblocking staff. Answers to “how do we do this?” without waiting for the one person who knows.
- Faster onboarding. New starters can ask about processes and products in plain English.
- Customer queries. Consistent answers from your own policies and product information.
- Drafting. Replies, documents and summaries in your house style, for a person to check.
Why off-the-shelf isn’t enough on its own
A general assistant knows a lot about the world and nothing about how your business works. Most of what makes your business different isn’t written down. So the first job is writing down the unwritten rules, as we did for a product team at a large B2B software company, where the same written context then powered assistants that drafted documentation three times faster.
How we build one
- Chat. An hour on what people ask most and where the answers live. Free.
- Prototype. About a week later, an assistant working on a sample of your material, so you can test it with real questions. Fixed price.
- Build. An estimated range for the full assistant, delivered with frequent check-ins. You own what’s built.
Questions people ask
- What is a custom AI assistant for a business?
- An AI assistant set up on your own material, such as processes, product information, policies and past work, so it can answer questions and draft work the way your business does, rather than from general knowledge.
- Is a custom assistant different from ChatGPT or Claude?
- It is often built on one of them. The difference is what it knows and what it is allowed to do: your documents, your rules and your tools, set up so staff or customers get answers specific to you.
- Can customers use it, or only staff?
- Either. Many businesses start with an internal assistant for staff, then open a version to customers once they trust its answers.
- What about our data?
- We choose where the assistant runs and which provider processes the data with you, and limit what it can see to what it needs. You own what is built.
- How long does it take?
- A prototype on a sample of your material is about a week after the first chat. The full build comes with its own estimate.
Start with an hour’s chat.
It costs nothing. We’ll find the quick wins in your business and say plainly whether AI is worth it yet.
Talk to us →